Building a Profile

How do I get my picture in my card?
Click "Edit photos" on the bottom right of your card (you gotta be signed in to see this option). On the right under "My Media" you will have four options, click on "Upload Photos." A prompt box will come up where you can enter your title, description and tag information as well as upload for the photo you wish to use in your card.

My user name doesn't fit.
You might just need to use a shorter one. We've got a set amount of space for user names at this time.

How do I edit a profile?
On your profile page, to the right of "Profile" you will find "Edit" click on it and make any profile changes, then click "Back" when you are finished.

Can I make my profile private and seen only by my friends?
No. Sorry, but we may add that feature in the future.

Drag & Drop

How do I drag and drop an item?
Well, you click on the item and drag it where you want it to be dropped. It's pretty basic really. And at Fan U, we're pretty big on dragging and dropping things.

What can be dragged and dropped on Fan U?
You can drag and drop our "Smackback" icons (the bomb and the star in your toolbar) and post comments to other users. You can also drag and drop user profiles into your toolbar to invite new friends and rivals. Pretty soon, you'll be dragging and dropping all kinds of neat stuff at Fan U.

How do I use drag and drop to invite a friend?
Click on my friends in your toolbar. Then, after you have found the profile of the friend or rival you want to invite, just drag their icon into the "Drag New Card Here" space in your toolbar. You will immediately receive a notification that an invite has been sent.

How do I use drag and drop to introduce one friend to another?
This feature will be available soon. You'll be able to simply drag one friend's icon onto another and we'll take care of the introductions. How cool will that be?

How do I use drag and drop to introduce one friend to all my friends?
Same as above.

Can I send a photo or video to myself?
Not at this time.

Can I send a photo or video to friend? To all my friends?
We are working on that feature as well.

How do I share my blog with a friend?
This feature isn't functional yet, but in time you will just click on the text of a blog and drag it to the "Share with all Friends" box in the "My Friends" section of your toolbar. Told you we liked dragging and dropping!

How do I drag and drop an Article to myself or a friend?
You just click on the text and drag it to the "Share with all Friends" box in the "My Friends" section of your toolbar.

Can I drag something from My Toolbar to a person's photo?
That function is not yet available.

Friends and Rivals

How do I invite a friend?
From your new buddy's homepage, just drag their picture onto your toolbar and BAM! we'll send them an invite to become part of your posse. And make sure to check the "Friend Requests" area under your Alerts on the "Profile" tab of your homepage. That's where folks will be asking to add you to their friends.

Can I invite someone to be a Rival?
Let's get ‘em signed up on the site first using the "Invite" tab we talked about above, then you can put them in your Rivals list using the same "Friends" tab on your homepage. If you see someone you'd like to make a rival on your "My Friends" tab, select the checkbox next to their picture and then click the "Make Selected A Rival" at the bottom of the page. Then toss insults in their general direction.

How do I make a friend one of my Top Ten?
From the "Friends" tab on your homepage, click the "My Friends" tab under that. You can drag any of the friends at the bottom of this page (the little pictures) into one of the slots at the top (the big pictures) and you've made one friend happy and one jealous.

Can I change the order of my Top Ten?
Yes. On your profile page click the “Friends” tab (third one from the left). Click on the “Manage Friends” button under the “My Friends” tab. You can move any of your “Friends” into your “My Circle-Friends” just by dragging and dropping. To change the order of friends already in your top 10 you must drag them down to the “Friends” section then just drag them back in the spot you want them. Hey! Don’t forget to click the “Submit” button at the bottom or all your hard work will be for not.

Can someone be on my Friends list and Rivals list at the same time?
Like to live in gray areas do you? No, this isn't an option right now. Somebody once said "you're either with us, or against us!"

Can I drag a friend's profile to another friend's profile on My Toolbar to make introductions?
Yes. Drag Person A onto Person B and we'll take care of the rest.

How do I recapture a friend I accidentally deleted?
Find their homepage and drag their picture onto your toolbar. We'll reconnect you ... Assuming your friend accepts you into their inner circle again!

How do I invite a friend outside of FanU.com?
Easy, on your homepage (that's your homepage, not the Fan U homepage), click the tab called "Friends" and then the tab under that called "Invite" ... From there, you'll be able to shoot off email invites to all your rowdy buds and rivals with a custom message if you want.

Can I import my contact list from Gmail, Facebook or others?
Not yet, but we're working on it.

Can I block the view of any of my friends' from public view?
Ashamed of your peeps? That's not currently an option, but may be added in the future.

My new friend/rival is not showing up on my profile page. What should I do?
Try clearing your cache. See the above “Blogs” section of FAQ for information on cache and how and why you may need to clear your browser.

How do I become a member of a “group?”
First make sure you are signed in. Then, click on “GROUPS” to the right of the FAN U log at the top of the page. From there you can start a group or enter an existing one by clicking on the “Start a Group” button at the bottom.

How do I find an existing group for my favorite teams?
First follow the instructions above. Once on the groups page, in the search box under “SEARCH GROUPS” enter in your team then click “GO.”

I can’t find a group that exists for my team, or one that I want to join. What can I do?
I don’t know maybe you could click on the “Start a Group” tab and create your own. But it’s up to you.

Inbox

How am I notified I have something in My Inbox?
In your toolbar at the top of every page, right under your friends pictures, you'll notice a count of how many items are in your Inbox. Also on your homepage, under the "Profile" tab you'll see an area called "Alerts" ... Friend Requests, Smackbacks (or bombs dropped on you) and Messages are all detailed there as well.

What is Compose?
I didn't take French in college, but I believe the "Compose" area of your Inbox is where you can create messages to send to other Fan U members. Give it a click and a familiar form should appear.

How do I forward a message received in My Inbox to my friends?
For now, you'll probably want to copy and paste it into a new message using the "Compase" link to the left of your Inbox. In the near future, you'll be able to drag and drop messages to friends in your toolbar.

How do I send a message to more than one friend?
It's not there yet, but pretty soon you'll be able to drag and drop messages to all your friends using a single "Send To All" icon in your toolbar.

My Profile Page

How do I build a profile?
See "Building Profile" section below.

How do I reply to a comment in my Guestbook?
The Guestbook is not really a message board, so you can't respond to your own, but you can click the profile of the fan you want to respond to and post a response in their Guestbook. Bombs away!

How do I delete a Guestbook comment?
Easy, just click the “Remove” link to the right of the comment.

Can I block a person from placing a comment in my Guestbook?
Nope, but we are working on that one. Remember though, if you're gonna dish it, you gotta be able to take it!

How do I report offensive content in my Guestbook?
That feature is coming soon, but for now you can "smack" back and let the offenders know they are out of line. You might also drop us a note at support@fanu.com.

How do I add an event to My Calendar?
Don’t want to forget about that Tupperware party, huh? Click on “Add Event” to the right above your calendar. A box will appear, just put the event, date and time in the appropriate places. Click on “Save Changes” and you’re all set.

Can Friends add events to My Calendar?
Do you need one of your friends to come over and cut your food up too? No. Only you have access to your calendar.

What actions appear in My Recent Activity?
Pretty much your entire social life ... at least on FanU.com. Blog posts, media posts, adding friends and all comments on your content. This shows up not only for you, but for all your friends to view.

Can I make My Activities private?
Got something to hide? You can't do this yet, however we're working on an option that will allow content to only be viewable to you and your friends.

How do I add more than one team to My Teams?
Jumping off your team's band wagon already? You can only have one team per sport, but you can change them as often as you wish.

Do I have to have a default team for each sport?
Yes. When you register you will set one team as your default team that will be set for all sports. You can change each sport as you wish, or leave the same team for all, but you must have a default team.

Is there any limit to the number of teams I can have?
Can't make a commitment, huh? You can only have one team per sport, but you can change as often as you like and you can have different teams for each sport.

How do I change my default team?
After you have signed in and have clicked on your profile page, click on the "Teams" tab and on the right side of the screen you will see "Select as Team" you can then scroll in the window to the left and select a new team.

I’m only getting information for basketball. Where can I find football news and scores
Is it fall already? Just click on the “Teams” tab on your profile page. To the right of your current team and record you will see three tabs. Click on “Add a Team.” From there pick the team and sport you wish to have as your default. Enjoy.

Changes to my profile are not showing up. What do I do?
Don’t panic, you probably need to clear the cache on your browser. See the above “Blogs” section of FAQ for information on cache and how and why you may need to clear your browser.

I changed my favorite team, but my profile page still shows up with my old team. What should I do?
First, clear the cache on your browser. See the above “Blogs” section of FAQ for information on cache and how and why you may need to clear your browser.

My Toolbar

Can I go to My Profile page from My Toolbar?
Yes. Scroll over the "You" option in the toolbar menu, and a list of options will appear in a dropdown. Click on the top one, "Your Profile" and -- BAM! -- you're there.

Can I get to the Home Page from My Toolbar?
No, but don't you fret, right under the Toolbar will always appear the Fan U logo with the "Home" icon next to it. Just click on that, and presto, you're home Dorothy. And you don't even have to click your heels.

How do I get Friends on My Toolbar?
You don't have to do anything your friends will automatically show up in the "My Friends" section of your toolbar. You'll have to invite them first ...

Can I go to a Friend's profile page from My Toolbar?
Yes, just click "My Friends" in your toolbar, then click on the icon of the friend you wish to visit.

Can I change the order of Friends on My Toolbar?
Yes. On your profile page click the “Friends” tab (third one from the left). Click on the “Manage Friends” button under the “My Friends” tab. From there you can drag and drop the icons in and out of your top ten and put them in any order you wish. As always don’t forget to click the “Submit” button.

How do I remove someone from My Toolbar?
First follow the instructions above by clicking the “Manage Friends” button. Now just drag and drop the one who has fallen from your good graces from the “My Circle-Friends” down to the “Friends” section below. Don’t forget to click “Submit.”

Why is there not a picture of my Friend on the toolbar?
What browser are you using? In Internet Explorer 7.0 there may be an issue with being able to scroll through all of your friends in the toolbar. Try another browser for now ... May I recommend Firefox?

Can I display Friends and Rivals on My Toolbar?
Yes, click on "My Friends" in the toolbar and your friends and rivals will appear.

How do I get Photos & Videos on My Toolbar?
Add them to your "My Media" tab on your Homepage and then they'll travel along with you everywhere you go via the "My Media" tab in your Toolbar.

How do I remove photos or videos from My Toolbar?
At this time you cannot remove them from the toolbar without deleting them from your profile.

Can I change the order of Photos and/or Video on My Toolbar?
No, but you can easily scroll and find all your media on your toolbar, though you may have issues Internet Explorer 7.0. See the "Why is there not a picture of my Friend on the toolbar?" question above for browser details.

How do I put a photo, video, blog or article in My Favorites?
See something you like? Click the "My Favorites" tab in your Toolbar and save it for later.

How do I access content on My Favorites?
On your Homepage under your "My Favorites" tab you can find all the goodies you've marked as things that make you smile.

What are the Bomb and Star for on My Toolbar?
They are for talking smack, you can do that can't you? When someone says something you think is crazy, you can drop a bomb on them and let them know how ridiculous you think their comments are. On the other hand, if someone conforms to your way of thinking you can give them a shiny star. Drag, drop, done.

Points

What are points?
Points are awarded for all kinds of participation in the Fan U community. Therefore the more active the user, the more points he or she will accrue.

I want points, how do I get them?
Here is a list of things that will earn you points, their totals and how often you can earn points by doing them. Get to it!

Polls

How do I move teams?
On your homepage, click the "Polls" tab. If the team you want is already in the Top 25 list on the left, just click their school name and drag them up or down on the list and release. Easy. If they're not on the list already, use the dropdown options at the bottom to add them where you want to see them.

How do I load another poll into My Poll?
On your homepage, click the "Polls" tab. At the very bottom of the left side, click the "Add Top 25 From ... " dropdown and select an existing poll (AP, USA Today, etc.). The list above will refresh with that poll's current standings. You can drag and drop your choices from there.

Can I add any team to My Poll?
Yes. Use the dropdown options under the poll list on the left of the Polls page to tag Alcorn State as the #1 team in the country. Then go take a long look in the mirror ...

When is my poll due in order to make it part of the Alltel FanU Poll?
We're finishing up the weekly polls on Monday at noon right now. I'd try to fire that puppy in by the night before just to be on the safe side.

Can I drop a Bomb or a Star on a poll?
Judge away! You can drag the bomb or star icons from your Toolbar onto the Poll you want and you'll be prompted to leave that user a note on why you think their opinion stinks or rocks in their Guestbook.

How do I view previous weeks' polls?
Like to live in the past do we? Fan U is living in the here and now, but we understand if you want to see that one week your team snuck into the Top 25 before the season really got going. We're adding an option to look back at past polls, check back on the Polls pages soon.

How many times can I submit or edit my poll before it is included in the Alltel FanU Poll?
Update it as often as you want, on Monday at noon we grab it in whatever state it's in at that time and -- BAM! -- it becomes part of that week's Fan U Poll.

Smackbacks

What is a Smackback?
Just like when you had a substitute teacher in high school, you don't have to be quiet on Fan U. We want feedback, chat, smack, funk, boasts, brags and all that good stuff! When you see something that you have an opinion about, let people know you agree or disagree with them. Smackbacks allow you to do that.

What can I drop a Bomb or a Star on?
You can drop bombs or stars on blogs and in guest books, media and profiles.

How do I drag and drop a Bomb or a Star?
Go to the "Drag & Drop" section of your toolbar and drag on of the icons into the text portion of the blog. A box will show up where you can post your comments, then click "Leave Comments" and you've successfully dropped a bomb or star. Just don't drop the ball and forget to leave a comment!

Is there a limit to the number of characters in my Bomb or Star comment?
Right now there is not, but don't abuse our generosity!

How will I know if someone dropped a Bomb or a Star on me?
On your profile page, under "Friends" you have 3 notifications, "Friend Request" "Messages" and "Smackbacks," the latter of which has a bomb icon underneath. In red text to the right of each you will see a number, if it is anything other than a zero then you have had a bomb or star dropped on you.

How do I read Smackbacks sent to me?
Click on the "Smackbacks" or bomb icon on your profile page. You can preview all your smackbacks from there, then just click "read" after each one.

How do I report offensive Smackbacks?
Tattletale! Don't be alarmed, this feature is coming soon, check back for details. In the meantime, shoot us a note at support@fanu.com if someone is taking it too far.

Can I Bomb or Star an item more than once?
Yes, because sometimes something clever just doesn't come to you at the right time.

What are the point values for a Bomb or a Star?
A bomb is zero points, so be careful, they could be highly explosive. A Star can be worth anywhere from 1-5 points based on how the user wishes to rate the content. So it's all up to you, rate carefully.

How do I rate someone's content using the Star?
After you have dropped the star, as instructed above, in the box provided for the comments you will see "Rate" with five small stars that act as a rating system. If you agree a little with the content, click on the first star, if you totally agree then click on the fifth star and anywhere in between. So go forth and rate your fellow users ... but expect to be rated as well.

Universal Navigation

What is the Explore for?
The "Explore" page will be a sort of sampler platter of all the great interactive features that Fan U has to offer. You will be able to sample polls, blogs, stories as well as view the entire community registry in our "Explore Fans" section.

How do I search for fans?
You can click the U.S. map (bottom of nearly every page on the site) in the "See Who's Online" section of Fan U, that will allow you to check any individual state where you will be able to search by team. You can also use the "Explore Fans" page to search through profiles. Refer to the "Who's Online" section of FAQs for specifics on how to use the fan search features.

Can I use Fan U without being registered?
What are you waiting for? Go register NOW! Here, we'll even save you some hassle and you can click this to go straight to the register page. However, you can read news stories and blogs, view polls, including the AllTel Fan U poll and tour all that Fan U has to offer before you register. After you sign-up, you can take part in all of our community features.

What does the “Fans” tab to the right of the Fan U logo do?
It allows you to do detailed searches on who is online and from what part of the country. Click through and see for yourself. Maybe you need to invite more friends from your area.

Upload Media

How do I upload a photo?
On your profile page click on the "Media" tab. On the left under "My Media" you have 4 options, click on "Upload photos." A box will come up prompting you to put in title, description and tag information. From there you just browse for your photo and upload.

What are tags?
Tags are keywords that aid in narrowing a search to help you navigate the site better. An Example of a tag would be a team mascot, school name or player name.

Can I upload more than one photo at a time?
Photos must be uploaded one at a time for now.

Can I import a photo from another web account?
No, you can download photos from other web accounts to your desktop then upload then to Fan U.

How do I change my view of photos to a gallery?
A gallery feature is in the works, but thanks for keeping us on our toes.

How do I create a slide show?
We are currently working on this feature. Please check back later for details.

How do I edit a current slide show?
We are currently working on this feature. Please check back later for details.

Can I edit a description of a photo?
Not at this time, so try to get it right the first time!

What is the limit to photo file size?
There are no limits ... for now. But don't abuse the system!

Can I make a photo private?
No, not at this time.

Can I make a photo only viewable by my friends?
Nope, not yet.

How do I upload a video?
On your profile page click on the "media" tab. On the left under "My Media" you have four options, click on "Upload videos." A box will come up prompting you to put in title, description and tag information. From there you just browse for your video and upload.

Can I edit a description of a video?
You cannot edit descriptions at this time (but don't worry, we're not checking your spelling).

What is the limit to video file size?
None at this point, but be gentle.

How do I arrange photos or videos on My Toolbar?
You can't, but we're working on it.

I uploaded a video clip/photo and I cannot find it. What should I do?
Try clearing your cache. See the above “Blogs” section of FAQ for information on cache and how and why you may need to clear your browser.

Who's Online

How do I access the Who's Online map?
At the bottom of pretty much every page on Fan U there's a big old map. Click that sucker (or click here) and you can see where Fan U Nation is at.

Does the Map show me people who are offline as well?
The map shows total sign-ups per state. A future version will sort between who's online and who's off. You can see who's on and off if a particular member is in your friends list though. Grow that list!

Can I search by zip code?
Not yet, but you can sort by favorite team or state. Click the map at the bottom of the page (or click here) and then click the "Click here to browse all fans" link on the right of the map.

How do I put an event on the Who's Online Map?
You mean like your homecoming or poker night? We're working on it ...

How do I view more than 15 fans at a time?
Look up top there sport ... At the top of the list you can change your results display in groups of 15, 30 or 60 per page.

How can I get my business location on the Who's Online Map?
We'll be adding a whole bunch of new features for the map, keep checking back.